First, the commitment by Pinjou Technology nationwide through distribution network in the product repair service centers across the country composed, to provide customers with products, service support and protection to achieve Genius.
Second, the service standard
Commodities long as the product of science and technology service commitment since March 1, 2014:
From the date of purchase: "March replacement, 18 months free service and extended warranty according to customer requirements."
(A) replacement service
A free replacement service
Replacement (1) OZ within
When the product is shipped brand appears, type does not match the requirements of the order, or product quality problems due to their own, the date of purchase is not over the replacement period, the product according to customer requirements for Science and Technology, on the fault plane implement replacement manner. (Note: The switch can only be the same model, same brand models performed, and the returned product must meet the following requirements, or Party only for repair, not replacement.)
A, product packaging for signs of damage unattended.
B, the product is consistent with the packaging carton barcode barcodes.
C, complete accessories (including power lines, signal lines, base and other random accessories)
(2) exceeds the replacement of the switch
When the product beyond the replacement period but during the warranty period, due to their own fault quality problems, but Pinjou Technology can not be repaired locally to provide customers can give replacement. Pinjou Technology according to customer requirements, can be implemented on the fault plane replacement manner, but rather only for newness, the same type of product, and the returned product must be properly packaged, random accessories complete, resulting in no other non-self quality reasons damage, look no obvious damage. Otherwise, Pinjou Technology only for repair, not replacement; if the replacement between the different types of products must be returned when you can just purchase invoice.
2, paid replacement service
(1) following the case of paid replacement services:
A, according to the production of more than three months replacement barcode recognition whole time (or limited warranty service beyond the scope of the agreement);
B, Accessories incomplete (eg small base, power cable, manual, packaging, etc.);
C, but there are products in the replacement period (b) of point 2 B ~ H of any one item;
E, product barcode number and box number does not meet the bar code;
F, the electrical properties of the product itself, there is no quality problems.
(2) replacement fee paid settlement scheme:
Replacement cost of paid hours fee + = replacement cost of materials consumed
A, replacement fee standard working hours: 50 yuan each;
B, the consumption of material goods for a long time according to the actual cost price of technology maintenance spare parts price list on the charge.
(B) Warranty
A free warranty service
Since the date of purchase, who meet the prescribed period of time, due to the quality of their products Pinjou Technology reason fails, we will implement a standard service commitment free warranty.
2, offers paid service
Third, the service implementation
1, when the product fails, customers can directly defective product to the product for a long time to set up any repair service center technology, under normal circumstances, Pinjou Technology repair work should be completed within seven working days.
2, long product repair center technology products in the country established is to provide timely and comprehensive after-sales service for dealers and end-users (including maintenance, replacement, renovation, etc.)
3 ,. if service standards agency fails to user-million commitment and standards, but exceed Pinjou Technology pledge, the excess shall be borne by the agents themselves.
Fourth, the charge related costs
A charge paid fees
(1) When the officer Xu Li and repair center directly to end-users when required fees
After a long time when the product technology and maintenance staff directly paid services meet end-customer needs, the need to submit a written application (the application must indicate what components need to be replaced, how much needs to close, etc.) to the headquarters, the headquarters and other approved before maintenance. If there are no unauthorized charges headquarters approval being complaint by checking a true equivalent of corruption, will be fined and bear the corresponding legal responsibility.
(2) When Xu Li and agents need to directly face the charges when
If the case occurs when Xu Li and directly facing the agents, charged to the dealer by Pinjou Technology. When repairs are charged range but the end user agent or agents refuse to pay, Pinjou Technology entitled to refuse to provide services without incurring any liability.
2, the fault plane returned freight (using single payment)
Agents and hair-million to be borne by the agency; long-technology goods sent to the agent, shall be borne by Pinjou Technology.
Fifth, the system self-published from March 1, 2015 to take effect.
Six outstanding issues, the two sides in line with the principle of mutual compromise amount settled through negotiation.
Second, the service standard
Commodities long as the product of science and technology service commitment since March 1, 2014:
From the date of purchase: "March replacement, 18 months free service and extended warranty according to customer requirements."
(A) replacement service
A free replacement service
Replacement (1) OZ within
When the product is shipped brand appears, type does not match the requirements of the order, or product quality problems due to their own, the date of purchase is not over the replacement period, the product according to customer requirements for Science and Technology, on the fault plane implement replacement manner. (Note: The switch can only be the same model, same brand models performed, and the returned product must meet the following requirements, or Party only for repair, not replacement.)
A, product packaging for signs of damage unattended.
B, the product is consistent with the packaging carton barcode barcodes.
C, complete accessories (including power lines, signal lines, base and other random accessories)
(2) exceeds the replacement of the switch
When the product beyond the replacement period but during the warranty period, due to their own fault quality problems, but Pinjou Technology can not be repaired locally to provide customers can give replacement. Pinjou Technology according to customer requirements, can be implemented on the fault plane replacement manner, but rather only for newness, the same type of product, and the returned product must be properly packaged, random accessories complete, resulting in no other non-self quality reasons damage, look no obvious damage. Otherwise, Pinjou Technology only for repair, not replacement; if the replacement between the different types of products must be returned when you can just purchase invoice.
2, paid replacement service
(1) following the case of paid replacement services:
A, according to the production of more than three months replacement barcode recognition whole time (or limited warranty service beyond the scope of the agreement);
B, Accessories incomplete (eg small base, power cable, manual, packaging, etc.);
C, but there are products in the replacement period (b) of point 2 B ~ H of any one item;
E, product barcode number and box number does not meet the bar code;
F, the electrical properties of the product itself, there is no quality problems.
(2) replacement fee paid settlement scheme:
Replacement cost of paid hours fee + = replacement cost of materials consumed
A, replacement fee standard working hours: 50 yuan each;
B, the consumption of material goods for a long time according to the actual cost price of technology maintenance spare parts price list on the charge.
(B) Warranty
A free warranty service
Since the date of purchase, who meet the prescribed period of time, due to the quality of their products Pinjou Technology reason fails, we will implement a standard service commitment free warranty.
2, offers paid service
Third, the service implementation
1, when the product fails, customers can directly defective product to the product for a long time to set up any repair service center technology, under normal circumstances, Pinjou Technology repair work should be completed within seven working days.
2, long product repair center technology products in the country established is to provide timely and comprehensive after-sales service for dealers and end-users (including maintenance, replacement, renovation, etc.)
3 ,. if service standards agency fails to user-million commitment and standards, but exceed Pinjou Technology pledge, the excess shall be borne by the agents themselves.
Fourth, the charge related costs
A charge paid fees
(1) When the officer Xu Li and repair center directly to end-users when required fees
After a long time when the product technology and maintenance staff directly paid services meet end-customer needs, the need to submit a written application (the application must indicate what components need to be replaced, how much needs to close, etc.) to the headquarters, the headquarters and other approved before maintenance. If there are no unauthorized charges headquarters approval being complaint by checking a true equivalent of corruption, will be fined and bear the corresponding legal responsibility.
(2) When Xu Li and agents need to directly face the charges when
If the case occurs when Xu Li and directly facing the agents, charged to the dealer by Pinjou Technology. When repairs are charged range but the end user agent or agents refuse to pay, Pinjou Technology entitled to refuse to provide services without incurring any liability.
2, the fault plane returned freight (using single payment)
Agents and hair-million to be borne by the agency; long-technology goods sent to the agent, shall be borne by Pinjou Technology.
Fifth, the system self-published from March 1, 2015 to take effect.
Six outstanding issues, the two sides in line with the principle of mutual compromise amount settled through negotiation.
